Part

Depositor Protection

Chapter

Single Customer View Requirements

Printed on: 06/11/2024

Rulebook at: 01/12/2016

12

Single Customer View Requirements

12.1

A firm must provide to the FSCS all single customer views and exclusions views within 24 hours of the relevant deposits becoming unavailable deposits.

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12.2

A firm must provide all single customer views and exclusions views to the PRA or FSCS within 24 hours of a request by the PRA or FSCS.

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12.3

If a firm does not have any accounts or balances which are required to be included within an exclusions view, the firm must provide confirmation of this to the FSCS.

[Note: Art. 4(8), 7(6) and 8(6) of the DGSD]

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12.4

A firm must provide the information required by 12.1 and 12.2 by secure electronic transmission and in a format which is readily transferable to and compatible with the FSCS’s systems.

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12.5

A firm must provide the FSCS with single customer views and exclusions views within three months of receiving a Part 4A permission to accept deposits.

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12.6

The FSCS must, within six months of receiving the information required by 12.2 or 12.5, advise the PRA whether the information provided by a firm’s SCV system is capable of being submitted to the FSCS and whether it is compatible with the FSCS’s systems to enable it to pay compensation within the time limits contained in 9.2.

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12.7

A firm must ensure that its SCV system:

  1. (1) automatically identifies the amount of covered deposits payable to each depositor; and
  2. (2) includes a facility which identifies any portion of an eligible deposit that is over the coverage level provided for in 4.2.
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12.8

A firm must take reasonable steps to ensure the accuracy of the data it holds in order to satisfy the requirements of this Chapter.

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12.9

A firm must ensure that each single customer view and exclusions view contains all the information set out in the table below.

Field identifierField descriptorNotes
Customer details
1 Single customer view record number Unique customer identifier. Maximum number of characters in field: 100
2 Title Title [if applicable and where held by the firm]. Maximum number of characters in field: 20
3 Customer first forename First forename [if applicable]. Maximum number of characters in field: 50
4 Customer second forename Second forename [if applicable and where held by the firm]. Maximum number of characters in field: 50
5 Customer third forename Third forename [if applicable and where held by the firm]. Maximum number of characters in field: 50
6 Customer Surname [or company name or name of account holder] Surname [or company name or name of account holder]. Maximum number of characters in field: 100
7 Previous Name Any former name of the account holder [where held by the firm]. Maximum number of characters in field: 200
8 National Insurance number National Insurance number [if applicable and where held by the firm]. Maximum number of characters in field: 9
9 Passport number Passport number [if applicable and where held by the firm]. Maximum number of characters in field: 200
10 Other national identifier The type of national identifier being provided [if applicable and where held by the firm]. Values:
(a) NID - national identifier (Non-UK).
(b) DL - driving licence.
(c) O - other or unknown.

Maximum number of characters in field: 3
11 Other national identity number The national identity number [if applicable and where held by the firm]. Maximum number of characters in field: 50
12 Company number Company registration number or other business registration number [if applicable]. Maximum number of characters in field: 50
13 Customer date of birth Date of birth [if applicable and where held by the firm]. DDMMYYYY

Maximum number of characters in field: 8
Contact details
14 Single customer view record number Unique customer identifier. Maximum number of characters in field: 200
15 Address line 1 First line of address. Maximum number of characters in field: 100
16 Address line 2 Second line of address. Maximum number of characters in field: 100
17 Address line 3 Third line of address [if applicable]. Maximum number of characters in field: 100
18 Address line 4 Fourth line of address [if applicable]. Maximum number of characters in field: 100
19 Address line 5 Fifth line of address [if applicable]. Maximum number of characters in field: 100
20 Address line 6 Sixth line of address [if applicable]. Maximum number of characters in field: 100
21 Postcode Postcode [except where not used by a country]. Maximum number of characters in field: 30
22 Country Country [for countries outside the UK]. Maximum number of characters in field: 30
23 Email address Email address [where held by the firm]. Maximum number of characters in field: 50
24 Main phone number Daytime phone or main phone number [where held by the firm]. Numeric

Maximum number of characters in field: 40
25 Evening phone number Phone number 2 [where held by the firm]. Numeric

Maximum number of characters in field: 40
26 Mobile phone number Phone number 3 [where held by the firm]. Numeric

Maximum number of characters in field: 30
Details of account(s)
27 Single customer view record number Unique customer identifier. Maximum number of characters in field: 100
28 Account title Surname, first name, any other initials or middle name identifier or company name or name of account holder. Maximum number of characters in field: 50
29 Account number Unique number for this account. Maximum number of characters in field: 35
30 BIC Business Identifier Code for the customer [if applicable and where held by the firm]. ISO 9362 or alternative code if ISO 9362 is unavailable

Maximum number of characters in field: 11
31 IBAN International Bank Account Number [if applicable]. ISO 13616 or alternative code if ISO 13616 is unavailable

Maximum number of characters in field: 34
32 Sort code If applicable. Numeric

Maximum number of characters in field: 6
33 Product type Firms must allocate products to one of the following categories:
  • Instant Access Accounts (including current accounts);
  • Individual Savings Accounts (ISAs);
  • notice accounts;
  • fixed term deposits with a term of less than one year;
  • fixed term deposits with a term of one year or more but less than two years;
  • fixed term deposits with a term of two years or more but less than four years;
  • fixed term deposits with a term of four years or more;
  • other.
 Values:
  • IAA
  • ISA
  • NA
  • FD1
  • FD2
  • FD4
  • FP4P
  • Other
Maximum number of characters in field: 5
34 Product name The name of the product held. Maximum number of characters in field: 50
35 Account holder indicator This field applies to joint or multiple accounts. It must identify how many account holders there are in relation to the account. If the account has one account holder, the “Account Holder Indicator = 001”. If the account has two owners, the “Account Holder Indicator = 002” for both account holders.

Maximum number of characters in field: 3
36 Account status code If applicable, this field should set out any flags that the firm has against an account, including (but not limited to):
  • whether the depositor has any special communication requirements (e.g., Braille)
 Maximum number of characters in field: 50
37 Exclusion type

If applicable, where an exclusions view, an indication of why the account falls within an exclusions view.

Identify all of the following which apply:

  1. a) The account contains or may contain eligible deposits to which the account holder is not absolutely entitled.;
  2. b) The account is a dormant account;
  3. c) The account is an account for which the firm has received formal notice of a legal dispute or competing claims to the proceeds of the account;
  4. d) The account appears on the “Consolidated list of financial sanctions targets in the United Kingdom” that is maintained by HM Treasury or is otherwise subject to restrictive measures imposed by national governments or international bodies.

Values:

a) BEN
b) LEGDOR
c) LEGDIS
d) HMTS

Maximum number of characters in field: 6
38 Recent transactions. Has there been any transaction relating to the deposit within the 24 months prior to production of the single customer view or exclusions view, as applicable? Values: Yes / No

Maximum number of characters in field: 3
39 Account branch jurisdiction. If the account is held in a branch outside the United Kingdom, please state in which jurisdiction the account is held [if applicable]. ISO 3166-1 Alpha-3 or alternative code if ISO 3166-1 is unavailable

Maximum number of characters in field: 3
40 BRRD marking Is the account marked under 13.2? [if applicable]. Value: Yes / No

Maximum number of characters in field: 3
41 Structured deposit accounts State whether or not the account is a structured deposit account where the account balance is calculated in accordance with 12.11. Value: Yes / No

Maximum number of characters in field: 3
42 Account balance in sterling Account balance including any interest, at end of business on:
Where there is a negative balance, the amount should be preceded by a minus symbol (‘-‘).		 Do not include any non-numeric symbols such as commas, currency symbols (e.g., £).

All balances must be rounded up to two decimal places.

Maximum number of characters in field: 15
43 Authorised negative balances The maximum negative balance on the account authorised by the firm, in sterling. Do not include any non-numeric symbols such as commas, currency symbols (e.g. £).

All figures must be rounded up to two decimal places.

If the account does not accept negative balances please insert 0.00.

If the maximum negative balance authorised is e.g. £50, please insert 50.00, not -50.00.

Maximum number of characters in field: 15
44 Currency of account Currency in which the account is held. ISO 4217 or alternative code if ISO 4217 is unavailable

Maximum number of characters in field: 3
45 Account balance in original currency The original balance in the original currency, including any interest at the end of business before conversion to sterling [if applicable].

Where there is a negative balance, the amount should be preceded by a minus symbol (‘-‘).		 Do not include any non-numeric symbols such as commas, currency symbols (e.g., £). All balances must be rounded up to two decimal places.

Maximum number of characters in field: 15
46 Exchange rate The exchange rate used to calculate the sterling balance, and the date on which the calculation was undertaken [if applicable]. Do not include any non-numeric symbols such as commas, currency symbols (e.g., £). All balances must be rounded up to nine decimal places.

Maximum number of characters in field: 29
47 Original account balance before interest Account balance in original currency before interest accrued applied.

Where there is a negative balance, the amount should be preceded by a minus symbol (‘-‘).		 Do not include any non-numeric symbols such as commas, currency symbols (e.g., £). All balances must be rounded up to two decimal places.

Maximum number of characters in field: 15
48 Transferable eligible deposit If the file is a single customer view, the amount of the transferable eligible deposit [if applicable].


 Do not include any non-numeric symbols such as commas, currency symbols (e.g., £). All balances must be rounded up to two decimal places.

Maximum number of characters in field: 15
Aggregate balance
49 Single customer view record number Unique customer identifier. Maximum number of characters in field: 100
50 Aggregate balance in sterling Aggregate balance across all accounts which contain a positive balance at end of business on:
Where an account contains a negative balance, that balance should be excluded from the calculation of the aggregate balance.		 Do not include any non-numeric symbols such as commas, currency symbols (e.g., £). All balances must be rounded up to two decimal places.

Maximum number of characters in field: 15
51 Compensatable amount in sterling The amount to be compensated subject to the limit check that must be performed by the firm pursuant to 12.7(2) (this could be lower than the aggregate balance across all accounts which contain a positive balance if this exceeds the coverage level provided for in 4.2).

For beneficiary accounts, it may not be possible to calculate this amount and this field may be left blank.		 Do not include any non-numeric symbols such as commas, currency symbols (e.g., £). All balances must be rounded up to two decimal places.

Maximum number of characters in field: 15

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12.10

Where a firm prepares both a single customer view and an exclusions view for a depositor, the “unique customer identifier” on both the single customer view and the exclusions view must be identical.

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12.11

Where the account is a structured deposit account where the return cannot be calculated until the maturity date because the return is based on growth of an index as determined at a future date, the figure in the account balance (Field 42) must be the total of the principal, any attributable contractual minimum return and any interest accrued prior to the product start date.

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12.12

Where a depositor holds more than one account, the section of the single customer view and exclusions view which sets out “Details of account(s)” must be completed for each account held.

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12.13

The amount inserted into each single customer view and exclusions view as the account balance (Field 42) and aggregate balance across all accounts (Field 50) must be the total of principal plus any interest or premium attributable up to the compensation date (or the date on which the PRA or FSCS requests the firm to provide the single customer view and exclusions view in accordance with 12.2).

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12.14

A firm must ensure that the amount inserted into each single customer view and exclusions view as the account balance (Field 42), original account balance before interest (Field 47) and aggregate balance across all accounts (Field 50) includes any payment made to the depositor for which value has been credited to the depositor’s account regardless of whether the firm has received the value itself. A firm must ensure that the amount inserted into each single customer view and exclusions view as the account balance (Field 42), original account balance before interest (Field 47) and aggregate balance across all accounts (Field 50) excludes any payment sent by the depositor which has been debited from the depositor’s account regardless of whether the firm has sent value itself.

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12.15

At the end of the file containing the single customer view and exclusions view for all depositors, the firm must include a file footer indicating that the file is complete. The file footer must contain the figure “9" repeated 20 times. The file footer must appear at the end of the complete file containing the single customer view or exclusions view for all depositors after the last record.

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